Skills & Competencies for EAP Manager
EAP Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for EAP Manager
Manages, designs, and implements policies and procedures relating to a company's Employee Assistance Program (EAP).
JOB RESPONSIBILITIES for EAP Manager
Ensures that inpatient and outpatient counseling and care facilities meet company standards. Provides training to management for dealing with medical and behavioral problems. Provides counseling to employees in the program. Evaluates the effectiveness of the EAP through data analysis and feedback from employees, making recommendations for improvement as needed.
EAP Manager SALARY RANGE
BASE 50%
$128,253
TOTAL 50%
$134,382
Job Level
M02
Job Code
HR09200351
Education/Degree
Bachelor's Degree
Reports To
Director
EAP Manager Skills and Competencies List
6 general skills or competencies (Job family competencies) for EAP Manager
1
Job Family Competencies –
Employee Assistance Programs
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Lists different models in employee assistance programs and explains the benefits to our employees.
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Level 2 Behaviors
(Light Experience)
Documents basic reports and presentations related to employee assistance programs issues.
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Level 3 Behaviors
(Moderate Experience)
Performs intake and counseling interviews with clients referred to the Employee Assistance Program.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development of employee assistance programs to reduce workplace conflicts and issues.
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Level 5 Behaviors
(Mastery)
Leads the development of initiatives on employee assistance programs to foster organizational culture.
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2
Job Family Competencies –
Employee Counselling
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists common types and methods of employee counseling.
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Level 2 Behaviors
(Light Experience)
Supports the development of individual competencies through appropriate employee counseling.
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Level 3 Behaviors
(Moderate Experience)
Provides appropriate counseling to employees to ensure satisfactory performance levels.
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Level 4 Behaviors
(Extensive Experience)
Recommends counseling best practices to deliver solutions in resolving complex problems.
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Level 5 Behaviors
(Mastery)
Mentors the team in providing counseling support to employees to drive continuous performance improvement.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
10 soft skills or competencies (core competencies) for EAP Manager
1
Core Competencies –
Service Excellence
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Names popular customer service Key Performance Indicators (KPIs) and metrics.
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Level 2 Behaviors
(Light Experience)
Utilizes the tools and systems properly to manage customer service tasks.
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Level 3 Behaviors
(Moderate Experience)
Improves service design to better meet clients expectations.
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Level 4 Behaviors
(Extensive Experience)
Monitors service KPIs and metrics to make sure service levels meets expectations.
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Level 5 Behaviors
(Mastery)
Leads co-creation initiatives with employees, customers, and other stakeholders to guarantee sustainable service excellence.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
Summary of EAP Manager skills and competencies
There are 0 hard skills for EAP Manager.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
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